PECO Assistance Programs

PECO's Universal Service programs are designed for low-income, residential customers who demonstrate or express difficulty in paying their monthly energy bill. The Company's Universal Service plan contains five components: the Cap Rate, Low Income Energy Assistance Program (LIHEAP), Matching Energy Assistance Fund (MEAF), Low Income Usage Reduction Program (LIURP), and Customer Assistance and Referral Evaluation Services (CARES). 

  • The CAP Rate program provides a discounted residential tariff rate for low-income customers.
  • LIHEAP is a Federal program that provides assistance to individuals who are having trouble paying their electric, natural gas or other energy bills. 
  • Matching Energy Assistance Fund assists low-income, residential customers with bill payment. 
  • The Low Income Usage Reduction Program can help you lower the amount of gas and electricity used in your home.
  • Customer Assistance and Referral Evaluation Services is designed to assist customers who have temporary personal or financial hardship that prevent the payment of their utility bill.
  • If you are having difficulty paying your bill, PECO can make a payment arrangement with you, call 1-888-480-1533

For more information on these and other assistance programs, please visit the website, or contact:

Customer Service Center 
2301 Market Street
P.O. Box 8699 
Philadelphia, PA 19101

Customer Service: 1-800-494-4000, Monday to Friday from 8AM to 5PM and Saturday 9AM to 1PM

Hearing or speech impaired: 1-800-494-4000

All of our Customer Consultants have access to interpreters.  Call 1-800-494-4000 and ask for an interpreter.

Natural Gas or Electric Emergencies: Call 1-800-841-4141 immediately.

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